Prof. Development/Customer Experiences:Moving Beyond Service

Join us for this insightful business workshop: In today’s world, with social media and instant feedback, the customer is in the driver’s seat. What is the difference between good customer “service” and a good customer “experience”? How do you measure successful customer interactions versus what standards our customers are using? We will explore the level of satisfaction of our customers and what roads to take to navigate the highway to exceed their expectations. Presented by: Deb Hoadley, Hoadley Consulting Cost is $10.00 pp for members, $20.00 pp for non-members and includes light lunch