The Disney Institute

This one-day event will allow area professionals to explore ways in which they can shape their organization’s culture based on desired employee behaviors, and select people who are a right-fit for the organization’s culture. This day of Disney Institute training uses business insights and timetested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. The course is beneficial to professionals, and specifically those with direct reports, looking to improve how they select, train, and engage employees. Individuals interested in shaping a confident, highly productive, and dedicated workforce will find this course valuable.

Are you ready to enhance your business? Throughout this course, you will gain insight into the strategies that drive the Disney organization in the areas of leadership, culture, quality service, brand loyalty and innovation.

With Disney Institute, you can learn to think differently. Are you ready? 

• Determine how you can drive service differentiation
• Develop quality service standard
• Utilize tools to deliver exceptional service
• Learn how to recover from a service failure